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Smart Academy Dashboard Case Study

Enhancing Efficiency Through Customer Portal Development

  • Smart Academy, a HVACR knowledge base, struggled with manually distributing data sheets multiple times a day, disrupting workflow and efficiency.
  • Smart Academy partnered with us to create a dedicated customer portal, automating data delivery and streamlining access to technical resources.
  • The result: The implementation of the customer portal significantly improved efficiency by automating data dissemination, reducing workflow interruptions and enhancing accessibility for existing customers and web crawlers.
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A trio of screenshots from Smart Academy's dashboard

The Challenge

Smart Academy faced numerous challenges when delivering their knowledge resources to customers
through a dedicated website area:

smart_academy_stacked

Inefficient Customer Portal Functionality

The existing customer portal lacked the capability to effectively serve the needs of both existing customers and individuals searching for technical data, data sheets and embedded YouTube videos.

Unoptimized User Experience (UX)

Users encountered difficulties in accessing and retrieving essential information, resulting in frustration among existing customers.

Limited Usability & Search Functionality

The absence of a user-friendly interface and advanced search functionalities made it challenging for users to locate specific information quickly.

Lack Of Intuitive Navigation

The complex navigation hindered the UX and led to decreased engagement with the platform.

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THE SOLUTION

Our custom web design and development teams reworked Smart Academy’s customer portal,
providing more extensive features on a user-friendly interface.

Specifically, we:

  • Revamped Customer Portal With Enhanced Functionality

    We developed a new customer portal with advanced features tailored to meet the specific needs of existing customers and facilitate easy access to technical data, data sheets and embedded YouTube videos.

  • Implemented A User-Friendly Interface

    Digital Silk designed an intuitive platform and navigation to enhance the overall UX and streamline information retrieval processes.

  • Integrated Robust Search Capabilities

    We integrated robust search functionalities, including keyword search and filters, to enable users to quickly locate relevant information within the portal.

Tell Us About Your Project
Three screenshots of Smart Academy's customer portal

The Results

The benefits of Smart Acadamy’s new dashboard include:

Improved Efficiency
& Productivity

by providing existing customers and potential leads with easy access to technical data and resources.

Enhanced Functionality
& UX

allowing users to focus on core activities without interruptions.

Increased Customer
Satisfaction & Engagement

through a new UI and advanced search capabilities.

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