OUR WORK

Featured Case Studies

Explore some of our recently completed projects, from eCommerce to engaging informational sites.

Supermarket Needs’ Modern Magento Experience

After years on an outdated storefront, Supermarket Needs needed a more modern Magento eCommerce experience that could better support B2B buyers and everyday consumers. We reorganized the catalog by department, redesigned key page templates and added tools like newsletter sign-up, member login, wishlists, product comparison and CMS-managed promotions.

Our team also introduced a Resources and Insights hub and improved mobile usability, helping buyers browse supermarket supplies and explore services more easily.

Three stacked images of Supermarket Needs' website design

Tweezerman’s Commerce-Driven Website Redesign

Tweezerman partnered with us to create a modern retail website built around easier product discovery and a smoother path to purchase.

We improved navigation, clarified product categories and redesigned key shopping journeys to make the experience more conversion-focused.

The updated site makes it easier for customers to explore collections, compare products and move from browsing to checkout more easily.

Three stacked images of Tweezerman's website design

Smallwood’s Yachtwear’s Magento Site

Smallwood’s Yachtwear needed a Magento 2 site that reflected the upscale feel of its renovated showroom while better supporting its B2B yachting clients.

We migrated the website from Magento 1 to Magento 2, improving performance, security and scalability while giving the experience a sleek, modern visual direction.

Our team also brought more attention to services like customization, fitting consultations and after-sales support, contributing to an 80% increase in traffic, 95% growth in sessions and a 45% lift in engaged sessions.

Three stacked images of Smallwoods Yachtwear's website design

Jeneil’s Technical Ingredient Search Experience

Jeneil needed a Magento experience that could make its highly specialized ingredient catalog easier for buyers to navigate. We restructured the site around how customers search, compare and evaluate solutions across dairy, plant-based, flavor chemical and biosurfactant categories.

The redesign also elevated Jeneil’s 50+ years of fermentation expertise, domestic production capabilities and sustainability credentials, helping buyers quickly understand the company’s value across food, beverage, fragrance and industrial markets.

Three stacked images of Jeneil Biotechnology's website design

Geissele Automatics’ Refreshed UX

We built Geissele Automatics a customized eCommerce store designed to make purchasing easier while supporting the operational demands behind the scenes.

The new experience pairs a cleaner, more modern interface with backend integrations that improve data syncing, order management and day-to-day workflows.

Our team also provided custom hosting support so the site could handle high transaction volume, support ongoing growth and deliver a more reliable shopping experience.

Three stacked images of Geissele Automatics' website design

EuroLux Home’s Signature eStore

We designed a Magento experience that could keep up with EuroLux Home’s constantly changing inventory of antiques, vintage finds and one-of-a-kind home pieces.

Because many products are unique and sell only once, the platform needed to make catalog updates, sold-item handling and seasonal merchandising easier to manage.

The redesign also introduced richer imagery, style-based browsing, featured collections and clearer trust signals around shipping, returns and the brand’s giveback mission.

Three stacked images of Eurolux Home's website design
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Digital Silk did a fantastic job putting together our refreshed digital presence. The team is terrific, highly professional, and has unique ideas and suggestions. I would highly recommend the group for any of your digital needs.

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Steve Manzi
FlexProtect

Our Magento Support Services

Investing in ongoing support and maintenance to ensure that your Magento e-store is up and running around the clock.

Magento Support & Maintenance

Magento support and maintenance services are essential for ensuring that your online store runs smoothly and efficiently to provide a seamless user experience each and every time.

Our team of experienced Magento developers can help you with everything from bug fixes to security updates, making sure that your site stays fast, up-to-date and secure at all times.

Magento Integrations

We specialize in Magento integration and offer a broad range of services, from simple extensions to intricate third-party systems such as Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP).

Our comprehensive suite of integration services is customized to meet your specific needs, ensuring that your Magento platform integrates flawlessly with other systems and software.

Explore Magento integration services.

Custom Magento Design

Our award-winning designers will use their in-depth knowledge of design best practices to create a visually stunning Magento 2 eCommerce website that elevates your brand’s visibility and attracts targeted traffic.

By leveraging the full range of design options available on the Magento platform, we can develop a custom theme that showcases your brand’s unique personality and resonates with your target audience.

Explore Magento design services.

Custom Magento 2 Development

Our Magento-certified developers specializes in custom development and will create a unique website for your e-store that includes all of the features, functionalities, and integrations you need to engage your audience and drive sales.

Our eCommerce solutions are designed to not only be visually appealing but also to provide a seamless user experience that boosts conversions.

Explore custom Magento development services.

Magento Migration

Whether you are looking to migrate your store from or to Magento, while retaining the design or using the opportunity to redesign, we can support you end-to-end.

From loading speed to security and admin experience, optimize your Magento store’s performance for better conversion rates.

Explore Magento migration services.

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Our Clients

Reliable Magento Maintenance And Support

Our certified Magento experts have worked with businesses of all sizes,
from fast-growing startups to Fortune 500 companies.

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IBM
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Rollink
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ZipTie
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Babies R Us
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Xerox
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Grenco Science
THE STEPS WE TAKE

Our Trusted Magento Support Process

We provide you with comprehensive coverage, including regular updates, integration of new features, and emergency support as needed.
  • 01
    Analysis
    As a Magento support services team, analysis is a critical part of our work. We carefully examine the issues and challenges that you are facing and use our expertise and tools to identify the root causes.

    This allows us to provide effective solutions that address the underlying problems instead of implementing a quick fix.
  • 02
    Development
    We offer a wide range of development services, including custom module development, theme customization, and integration with third-party systems.

    Our team of developers has a deep understanding of the Magento platform and can deliver high-quality, reliable solutions that meet your specific needs.
  • 03
    Performance Optimization
    We work closely with you to identify areas where your Magento store can be optimized for better performance and user experience.

    This includes analyzing website speed, load times, and page responsiveness, as well as identifying and fixing bugs that may be impacting your e-store’s functionality or causing errors.
  • 04
    Maintenance & Updates
    We understand that maintaining a Magento store is an ongoing process that requires regular updates and maintenance to keep it running smoothly and securely.

    Our team is well-versed in the latest Magento updates and security patches, and we ensure that your store is always up-to-date with the latest software versions and security fixes.
  • 05
    QA & Launch
    Finally, we verify your website’s loading speed, responsiveness, and security using a thorough QA checklist. Then it’s ready for launch!
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Working with Digital Silk has been an incredible experience for Digital Marketing Partnerships. The agency provided numerous creative ideassome that the client didnt even consider.

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Morgana Doucet
Digital Marketing Partnerships
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Meet With Our Magento Support Experts

Tell us about your Magento support and maintenance requirements, and we’ll provide you with expert recommendations and a custom quote.
Our Approach

Experience Magento Support & Maintenance With Us

Work with certified experts and digital strategists to maintain and evolve your Magento solution

Certification

Our developers are Magento-certified and have extensive expertise developing eCommerce websites that are fully optimized and secure.

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Guidance

Our certified Magento Support experts will not just troubleshoot, they’ll offer valuable guidance along the way.

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Best Practices

Our approach involves utilizing detailed processes and proven best practices to create eCommerce stores that are designed to generate results.

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Full-Service Agency

Magento Support Services & Beyond

As a full-service web design agency, we go beyond Magento support services to provide branding, SEO and more.
  • 01
    Branding
    Document, enhance or reinvent your brand with the help of our brand strategists and award-winning designers.
  • 02
    Search Engine Optimization
    Optimize your Magento store for SEO to drive more qualified traffic and grow revenue sustainably.
  • 03
    Email Marketing & Optimization
    Engage and reengage your Magento store’s visitors with custom-made email flows and campaigns. Enhance revenue as well as customer lifetime value.
  • 04
    Visual Identity
    From custom logo design to unique branded elements and more, we’ll help you define your brand’s visual identity and create a brand book to ensure consistency across channels.
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They helped me with my website design. The conversion and SEO performance were great! I recommend it.

Luis Paredes
Luis Paredes
Million and Up

Magento Support Services FAQs

What is included in your Magento support and maintenance services?

Our Magento 2 support and maintenance services provide you with a professional team to audit and maintain your website, optimizing and updating as needed.

Our team will monitor your website’s health and promptly resolve any issues that may arise, ensuring that your Magento store remains stable, secure, and optimized for performance.

Why is Magento support important?

Proper Magento support and maintenance can result in a multitude of benefits for your online business. With around-the-clock support, you ensure fast page loading speeds, improved overall performance, higher levels of security and stability, and increased organic traffic.

These improvements lead to greater customer satisfaction, an improved user experience and in turn, greater revenue. By investing in ongoing Magento support and maintenance, you can ensure that your online store remains competitive, secure and optimized.

What is the cost of Magento support and maintenance services?

Our team offers both one-time Magento maintenance services and long-term support services. The cost of our Magento support and maintenance services is determined based on the size of the project, the scope of work, and the severity of the issues with the store.

Prior to beginning any work, our team will conduct a thorough review of your website and provide you with estimates for both the time required and the cost of the service.

How can I choose the best agency for Magento support services?

If you are searching for a reputable Magento web development company to collaborate with, you have landed in the right spot!

We specialize in delivering tailored services such as custom Magento theme design and development, as well as Magento integration, migration and consulting services.

Get in touch with our team to inquire about an estimate for your Magento project!

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