Turning 6,000+ Documents Into a Platform Members Actually Use

Members had to download and manually search through large PDF documents to locate specific rules, rates or manual sections, creating friction for carriers, employers and agents who needed quick access to current regulatory content.

With no centralized search capability, users couldn’t efficiently locate specific manuals, circulars or updates without knowing exactly where to look.

This resulted in repeated support requests and frustrated members losing time on a resource that should have been frictionless.

Members frequently encountered outdated documents with no clear signal of what was current.

Without visible version control or structured update indicators, the risk of working from superseded regulatory content was a constant concern.

The website design was built around PCRB’s internal organizational logic rather than the actual workflows of its members.

Carriers, employers, agents and actuaries had no tailored pathways, everyone faced the same undifferentiated structure regardless of what they needed.

Adding, updating or retiring regulatory content required significant manual effort, with no structured CMS to manage the process.

This created bottlenecks for the PCRB team, risked content inconsistencies and left the organization without a platform it could confidently grow on.